Professional Experience
Systems AdministratorOhio Business Machines | July 2024 - Present• Reduced physical servers by 25%, cutting overhead and energy costs by 15%, by implementing VMware ESXi Virtual Machines.• Improved security compliance by 100%, as measured by adherence to industry standards, by deploying Windows and Linux patches via SCCM and Ansible.• Decreased downtime by 30%, as measured by system availability metrics, by implementing Splunk monitoring and proactive issue detection.
IT Service Desk AnalystProgressive Insurance | June 2023 - June 2024• Ensured 100% compliance with corporate security policies by configuring and securing Azure Multi-Factor Authentication (MFA) via Microsoft Authenticator.• Increased endpoint security and patching efficiency by 40% by deploying and managing remote device applications using Microsoft Intune and SCCM.
IT Help Desk TechnicianOpusVTR | April 2022 - May 2023• Improved data integrity and security by managing NAS server storage solutions across on-premises, off-premises, and cloud environments.• Reduced network deployment time by 25% by configuring Ethernet ports and VLAN switching for new device rollouts.
Help Desk TechnicianPedcor Investments | August 2021 - March 2022• Increased network security by 30% by deploying Cisco Meraki Firewalls to maintain VPN connections.• Enhanced user support efficiency by 50% by configuring and deploying Windows, Linux, and macOS-based systems for over 500 users.
Education & Certifications
B.S. in Information Technology, Western Governors University (Expected 2025)
Certifications: CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA ITF+, ITIL Foundation, Amazon AWS Cloud Practitioner, LPI Linux Essentials
Technical Skills
Operating Systems: Windows Server, Linux (Ubuntu, RHEL)
Virtualization & Cloud: VMware ESXi, Hyper-V, Microsoft Azure, AWS (EC2, S3, IAM)
Automation & Scripting: PowerShell, Bash, Ansible, Terraform (IaC)
Monitoring & Security: Zabbix, Splunk, SIEM, Cisco Meraki, MFA (Azure, Okta)
Networking & Infrastructure: VLANs, Firewalls, VPNs, DNS, DHCP, SCCM/MECM, WSUS
Identity & Access Management: Active Directory, Group Policy, Intune, LDAP
Backup & Disaster Recovery: Veeam, Acronis, RAID, NAS/SAN
Achievements
1st Place – Network Design, BPA Regional
2nd Place – Network Administration Using Cisco, BPA State
6th Place – Microsoft Server Administration, BPA National